We at Banjaxed (Silverhill 2 Ltd ) value the satisfaction of our customers and strive to provide the best possible service. However, if for any reason, you are not satisfied with your order, please read our refund policy below. 1. Eligibility: To be eligible for a refund, you must contact us within 24 hours of receiving your order. Refunds are only available for orders that were not prepared according to your specifications, were damaged during delivery, or were not delivered at all. 2. How to request a refund: To request a refund, please contact our customer service team at 02871162606. Please provide us with your order number, the reason for the refund, and any relevant photos or documentation. 3. Refund process: Once we receive your refund request, we will review it and notify you of the status of your refund as soon as possible. If your refund is approved, we will process it within 7 business days. 4. Refund method: Refunds will be issued through the same payment method that was used to place the order. 5. Non-refundable items: Certain items, such as promotional offers, gift cards, and vouchers, are non-refundable. We reserve the right to refuse a refund if we believe that the request is fraudulent or if the customer has violated our terms and conditions. By using our services, you agree to our refund policy. We may update this policy from time to time, and any changes will be reflected on our website. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.
We do not store credit card details nor do we share customer details with any 3rd parties. At Banjaxed (Silverhill 2 Ltd ), we value the privacy of our community members and their personal information. We are dedicated to protecting your data and have implemented measures to ensure it remains secure. This policy explains how we collect, control, share, and use your information when you access our services on our website and related platforms. We collect information such as registration and transaction details and data collected automatically through cookies. We may also obtain third-party information for marketing campaigns and analytics. We will do our best to retain and preserve your personal data for a required time but no longer than necessary. Additionally, we will not disclose your personal information to any third party without your consent, except where required by law. By using our website and related platforms, you agree to the terms of our Privacy Policy. If you have any concerns or questions regarding your personal information, please do not hesitate to contact us.
